Contact information

Contact Us

We're here to help.
Have a question, concern, or just want to say hello? Our support team is ready to assist you.
Get in Touch

📧 Email: sac@voultie.com
🌐 Website: www.voultie.com

Support Hours

Our team is available Monday through Friday, 9:00 AM – 6:00 PM (EST). We aim to respond to all inquiries within 12 hours during business hours.

Order Issues

For questions about your order — including tracking, delays, returns, or exchanges — please email us with the following information to help us assist you faster:

Your full name
Order number
Description of your issue or question

Returns & Exchanges

For return and exchange requests, please refer to our [Refund & Return Policy] before reaching out. Include your order number and photos if reporting a defective or incorrect item.

Shipping Inquiries

If your tracking shows a delay or your package appears lost, contact us within 7 days of the expected delivery date and we will open an investigation with the carrier on your behalf.

Feedback

We value your experience and are always looking to improve. Feel free to share any feedback or suggestions — we read every message.
📧 sac@voultie.com